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Terms of Use

for the onProp.ai platform · Version 1.0 · Last updated: 9 July 2026

Provider: media pi - Robert Marekovic, Avda. Rey Jaime I, 107, 07180 Santa Ponsa, Illes Balears, España, NIF ESX7297475N, email: mail@onprop.ai (hereinafter the "Provider").
Customer: the estate agency named in the offer (hereinafter the "Customer").

§ 1 Scope

  1. These Terms of Use govern all contracts for the use of the onProp.ai software platform between the Provider and the Customer.
  2. The offering is aimed exclusively at businesses. Consumers cannot use onProp.ai.
  3. Deviating terms of the Customer apply only if the Provider expressly agrees to them in text form.

§ 2 Subject of the contract

  1. The Provider makes the onProp.ai platform available to the Customer as Software-as-a-Service over the internet. The scope of functions results from the individual offer (booked modules, quotas, number of users).
  2. The platform is used via an up-to-date browser. No installation is required. The source code is not part of the contract.
  3. The point of delivery is the router exit of the data centre. The Customer is responsible for their own internet access and devices.
  4. The Provider continuously develops the platform. It may change or add functions as long as the contractually agreed scope of services is maintained.

§ 3 Access requirements

  1. onProp.ai is available exclusively to professional real estate agents based in Mallorca and registered in the ROAIIB (Registre Oficial d'Agents Immobiliaris de les Illes Balears).
  2. The Customer shall prove registration on request. If the registration lapses, the Provider is entitled to extraordinary termination.

§ 4 Conclusion of contract and trial access

  1. The contract is concluded upon acceptance of the Provider's individual offer in text form.
  2. Before conclusion, the Provider may grant a one-time, free trial access of 3 days with limited quotas. The trial ends automatically; no payment obligation and no entitlement to a contract arise.

§ 5 Availability

  1. The Provider warrants a platform availability of 99.5 % as a monthly average.
  2. Excluded are announced maintenance windows (as a rule outside business hours, max. 4 hours per month), disruptions outside the Provider's sphere of responsibility (in particular internet failures, outages of external data sources and AI services) and force majeure.

§ 6 AI-assisted functions — working aids, not advice

  1. Parts of the platform (including Chat & Document Analysis, Contract Check, Property File Check, market reports, property analysis) use artificial intelligence. Their results are automatically generated working aids for the Customer's internal orientation.
  2. The results do not constitute legal, tax or investment advice and do not replace review by a lawyer, tax advisor or gestoría.
  3. The Customer checks AI results for accuracy and completeness before any use vis-à-vis third parties. To the extent permitted by law (§ 15), the Provider assumes no liability for decisions the Customer bases on unchecked AI results.
  4. To provide the AI functions, the Provider transmits the content entered and documents uploaded by the Customer to specialised AI service providers (sub-processors). Uploaded analysis documents are not stored permanently after processing.
  5. The Customer only uploads documents they are authorised to process (§ 12 (4)).

§ 7 Contract drafts

  1. The contract generator creates drafts rule-based from the Customer's input. Drafts are templates with placeholders and only become usable once completed and reviewed by the Customer.
  2. The Customer uses drafts at their own responsibility. The Provider recommends review by a licensed abogado before any signing. Where foreign-language versions exist, the Spanish version is intended for signing.

§ 8 Data sources

  1. The platform processes data from official sources. The Provider selects the sources carefully but has no influence on their content, currency or availability.
  2. The Provider gives no warranty for the accuracy and completeness of the source data. Temporary outages of external sources do not affect the payment obligation unless the Provider is responsible for them.

§ 9 User accounts

  1. The Customer receives one main account (owner). In addition, up to 2 further user accounts for the Customer's employees are included.
  2. Accounts are created with real names and are permanently assigned to one person. Shared use of an account by several persons and passing on access data to third parties are prohibited.
  3. The Customer keeps access data safe and uses the two-factor authentication offered.

§ 10 Rights of use

  1. For the term of the contract the Customer receives a simple, non-transferable, non-sublicensable right to use the platform for their own business purposes.
  2. The Customer may use generated reports, PDFs, briefings and drafts within their brokerage activity and pass them on to their own clients.
  3. The Customer may embed provided widgets (e.g. chat, cost calculator) on their own company website for the term of the contract.
  4. Prohibited are: reselling or providing the platform or its results for remuneration as a standalone product, systematic extraction (scraping), building competing data or AI offerings, and use for third parties outside the Customer's own brokerage business.

§ 11 Quotas and fair use

  1. Individual modules carry monthly quotas whose level results from the offer. Quotas renew at the start of each month; unused quotas expire.
  2. When a quota is reached, the module is unavailable until the month changes. Permanently higher demand is covered by an adjusted offer.
  3. In the event of abusive use or use endangering the system, the Provider may temporarily restrict access after prior notice.

§ 12 Customer obligations

  1. The Customer uses the platform exclusively within the applicable laws.
  2. The Customer does not upload unlawful content, malware or content infringing third-party rights.
  3. The Customer regularly exports and backs up the results they need (reports, PDFs, drafts).
  4. The Customer is responsible for content they upload or enter — in particular for being authorised under data protection law to process personal data of third parties (e.g. in contracts and property documents).
  5. In the event of breaches of essential obligations, the Provider may block access after an unsuccessful warning.

§ 13 Prices and payment

  1. The fee results from the offer and is due monthly in advance. Invoices are sent electronically.
  2. Default occurs 14 days after the due date without a reminder. During default the Provider may block access after prior notice; the payment obligation remains.
  3. If the Customer is in arrears with two monthly fees, the Provider may terminate the contract extraordinarily.

§ 14 Price adjustments

  1. The Provider may adjust the prices of existing modules at most once per contract year. The adjustment is announced in text form at least 3 months in advance.
  2. In the event of an increase of more than 10 % per year, the Customer may terminate extraordinarily, within 4 weeks of the announcement, with effect from the date the increase takes effect.
  3. The Provider may freely price new, previously unbooked modules; they only become part of the contract upon the Customer's order.

§ 15 Liability

  1. The Provider is liable without limitation for intent, gross negligence and damage to life, body and health.
  2. In the case of simple negligence, the Provider is only liable for the breach of essential contractual obligations (obligations whose fulfilment makes the performance of the contract possible in the first place and on whose observance the Customer may rely), limited to the typical, foreseeable damage and capped at the total fees paid by the Customer in the last 6 months.
  3. For data loss the Provider is liable only up to the effort that would have been necessary for restoration had the Customer performed proper backups of their own (§ 12 (3)).
  4. Using AI results and contract drafts without the review provided for in § 6 and § 7 is at the Customer's own risk.
  5. Liability under mandatory statutory provisions remains unaffected.

§ 16 Term and termination

  1. The contract has a minimum term of 6 months from provision.
  2. It renews automatically for further periods of 6 months unless terminated in text form with 1 month's notice to the end of the respective term.
  3. The right to extraordinary termination for good cause remains unaffected; for the Provider, good cause exists in particular if the ROAIIB registration lapses (§ 3) or in the event of arrears under § 13 (3).
  4. After the end of the contract the Customer may retrieve their results stored on the platform for 30 days. Thereafter the Provider deletes the Customer's account and content data; statutory retention obligations remain unaffected.

§ 17 Warranty

  1. The Customer reports defects without delay and in a comprehensible manner. The Provider remedies defects within a reasonable period.
  2. If the remedy of a material defect fails even within a grace period of 3 weeks, the Customer may terminate extraordinarily.

§ 18 Confidentiality

Both parties treat each other's business and trade secrets confidentially. Excluded is information that is publicly known or obtained independently. The obligation applies for 2 years beyond the end of the contract.

§ 19 Data protection for platform use

The privacy policy on www.onprop.ai applies exclusively to visiting the website. This § 19 applies to the use of the platform.

  1. The Provider is the controller for processing in the context of platform use. It processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the Spanish LOPDGDD.
  2. For contract performance the Provider processes: account and contact data of the users (name, email, language), billing and usage data (quotas, logs) and technically necessary access data. The legal basis is Art. 6 (1) (b) and (f) GDPR.
  3. Where the Customer uploads documents containing personal data of third parties or processes them via the CRM connection, the Provider acts as the Customer's processor (encargado de tratamiento). The data processing agreement under Art. 28 GDPR is attached to this contract as an annex and contains the list of sub-processors.
  4. Hosting and storage take place in data centres within the EU. Sub-processors used for AI functions may be located in third countries (including the USA); transfers take place on the basis of standard contractual clauses (Art. 46 GDPR). Documents uploaded for AI analysis are not stored permanently after processing (§ 6 (4)).
  5. The Customer's CRM data remains in their CRM system; the platform only accesses it within the connection set up by the Customer.
  6. After the end of the contract, § 16 (4) applies (export and deletion periods). Data subjects may assert their rights under Art. 15–22 GDPR vis-à-vis the Provider at mail@onprop.ai.

§ 20 Reference naming

The Provider may name the Customer as a reference with name and logo (e.g. on the website and in offers). The Customer may object to the naming at any time in text form; the Provider then removes the reference within 14 days.

§ 21 Force majeure

Events of force majeure (including natural disasters, pandemics, official orders, large-scale network or power outages) release the parties from the affected obligations for their duration. The parties inform each other without delay.

§ 22 Changes to these terms

  1. The Provider may change these terms with effect for the future insofar as the change is reasonable for the Customer. Changes are announced in text form at least 4 weeks before they take effect.
  2. If the Customer does not object within 4 weeks, the changes are deemed accepted; the announcement will point this out. In the event of an objection the previous version continues to apply; both parties may then terminate as of the next end of term.

§ 23 Final provisions

  1. Spanish law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
  2. The exclusive place of jurisdiction is Palma de Mallorca.
  3. Should a provision be invalid, the remainder of the contract remains valid. The invalid provision is replaced by the legally permissible provision that comes closest to its economic purpose.
  4. Amendments and additions to the contract require text form.

Last updated: 9 July 2026 — Version 1.0 · Legal notice · Privacy (website)